Delete your account and data

Applies to the Raios360 field app (com.raios360.v2field) and the Raios360 web platform. Last updated: September 2026.

How to request deletion

Email privacy@raios360.com from the email address registered to your account, with the subject “Account and data deletion request”.

Please include:

the email address on the account
the name of your organization, if you know it
whether you want the whole account deleted, or only specific data

We verify that the request comes from the account holder before acting on it. There is no deletion control inside the app itself — accounts are issued and managed by your organization, so requests are handled by us directly.

What gets deleted

On a verified account deletion request, we remove:

your account and sign-in credentials
your profile details — name, email address, phone number and avatar
your device push-notification tokens
your saved preferences, session data and in-app messages
location records tied to your check-ins and attendance, where they are not part of a record your organization is required to keep

What we may keep, and why

Raios360 is used by organizations to run field operations. Work you recorded — completed forms, visits, photos and other evidence — belongs to the organization that deployed the app, not to your personal account. We cannot delete an organization's operational records on an individual member's request.

If you want that work removed as well, ask your organization's administrator to request it, or say so in your email and we will put you in touch with them. An organization can request deletion of its entire dataset at any time.

We also keep the minimum needed to meet legal, tax and accounting obligations, and to resolve disputes — typically billing records. These are retained no longer than the applicable law requires.

How long it takes

Acknowledgement: within 5 business days
Deletion completed: within 30 days of verifying the request
Removal from encrypted backups: within 90 days, as backups age out on their normal rotation

We will confirm by email once the deletion is complete.

Deleting the app

Uninstalling the app removes its local copy of your data from that device, including anything captured offline that has not yet synced. It does not delete your account — use the request process above for that.

See our Privacy Policy for what we collect and why, and Data Security for how it is protected.