# Raios360 - Field Operations Management Platform
**One Platform. More Reliable Teams.**
**One platform for more reliable inspections, audits, field work, compliance, maintenance, and AI-powered reporting.**
Raios360 is the multi-tenant SaaS field operations platform that senior operations leaders run the business on. It leads with four things decision-makers care about: (1) built-in AI that drafts the report, flags the anomaly, and answers the operational question; (2) reliable data that stays accurate and available offline and reconciles when it matters; (3) enterprise-grade security with strict tenant isolation you can defend to your board and auditors; and (4) trust earned over years serving real businesses in the field. From task assignment to form collection, serial and lot tracking to board-ready reporting, Raios360 coordinates your entire mobile workforce.
## Key Features
### Work Management
- **Projects**: Create and manage projects with custom statuses, priorities, and timelines. Link tasks, forms, and submissions for complete traceability. Project templates for recurring work.
- **Tasks**: Assign to individuals or teams with due dates. Full lifecycle: assign, accept, start, pause, complete, verify. SLA tracking with breach notifications. Task rework for quality control.
- **Forms**: Visual form builder with 50 field types including check-in location (GPS + timestamp proof). Version control, conditional logic, real-time validation. Data lookup fields for clients, products, serials, lots, databases. Barcode/QR scanning across products, serials, lots, and custom databases.
- **Submissions**: Approval workflows with multi-level chains. Full audit trails with metadata (device, location, network, duration). Resubmission workflow. Archive and export.
### Field Operations
- **Scheduled Visits**: Plan field visits to client locations. Purposes: sales, support, delivery, inspection, maintenance, follow-up. Calendar integration. Status tracking.
- **Geolocation Check-In/Out**: GPS-verified arrival/departure. Location + timestamp for compliance. Duration tracking, overdue detection. Visit outcome recording.
- **Attendance Tracking**: Clock in/out with GPS verification. Break management. Team dashboard. Geofencing support.
### Data Management
- **Client Database**: Contact info, multi-location branches, 15 custom field types, linked tasks/visits/submissions.
- **Product Catalog**: FMCG-ready. SKU, barcode, brand, category. Multiple price types (retail, wholesale, promotional, cost). Price groups. CSV import/export.
- **Serial Tracking**: Track serialized assets through their full lifecycle. Serial numbers with per-unit warranty tracking. Client and sales rep linking. Financial tracking (discount, tax, payment method). Buyer information capture. Supplier and delivery management.
- **Lot Tracking**: Manage batch and consumable goods with lot numbers, expiry dates, and quantity tracking. Link lots to products, clients, and form submissions.
- **Custom Databases**: Unlimited databases with custom schemas. Full-text search. Offline sync. Barcode lookup in forms.
### Reporting & Analytics
- **Report Builder**: Basic and advanced. Multi-form sources, cross-form joins. Aggregations (sum, avg, count, min, max, median). Calculated fields. AND/OR filters.
- **Chart Builder**: 8 types: bar, line, pie, donut, area, scatter, heatmap, table. Live preview. Custom styling.
- **Export**: PDF with company branding, Excel/CSV, scheduled delivery, report archive.
- **Dashboards**: Real-time KPIs, task completion rates, submission trends, visit statistics.
### AI & Integration
- **AI Analytics Assistant**: Natural language data queries. Auto chart/table generation. Conversation history. Supports OpenAI, Anthropic, Google AI, Azure. Organization's own API key.
- **MCP Server**: 26 tools (12 read, 14 write). Permission-bounded. 7 schema resources. 5 prompt templates. Connect Claude Desktop, IDE plugins, custom apps.
- **API Access**: REST API for submissions and reports. API keys with scopes and quotas. Audit logging.
### Team Management
- **Users**: Email invites, multi-org support, admin password reset, activity tracking.
- **Groups**: Hierarchical structure, group leaders with scoped access.
- **Roles & Permissions**: 7 built-in roles. Custom roles. 162 permission combinations (18 resources x 9 actions). Quick and Advanced permission pickers.
### Communication
- **Messaging**: Direct messaging, tap-to-acknowledge, read receipts, threads, channels.
- **Push Notifications**: Task, submission, visit, and message alerts. Multi-device. Deep linking.
- **Notification Center**: Centralized inbox, read/unread, date grouping.
## Platform
- Multi-tenant with complete data isolation
- Personal data behind controlled access: sensitive IDs masked, erase on request
- Owner-only settings for lasting changes, every change logged; regional access for regional managers
- Each office keeps its own time zone; dates and report periods follow the office's working day
- Module feature toggles (Clients, Products, Serials, Lots, Databases, Workflows)
- Self-service registration with trial period
- Cross-platform: Flutter for web, iOS, Android
- Full offline mobile support with automatic sync
- Human-readable IDs (Dated, Org-Prefixed, Simple formats)
## Applications
- **Web App**: Dashboard, project/task management, form builder, submission review, visit scheduling, data management, report builder, team admin, settings.
- **Mobile App**: Task execution, form filling with photos/signatures/barcodes, GPS check-in, attendance, product/serial browser, offline mode, messaging.
- **Admin Portal**: Organization management, module toggles, user admin, templates, subscription plans, platform analytics.
## Industries
FMCG & Retail, Field Services, Healthcare, Construction, Logistics, Agriculture, Utilities, Real Estate, Local Government, Security Teams.
## Pricing
- **Free Trial**: 30 days, all features, unlimited users, no credit card required
- **Standard**: $18/user/month ($15/user/month billed annually — save 17%)
## Links
- Register: https://app.raios360.com/register
- Login: https://app.raios360.com/login
- Website: https://raios360.com
- Product Brochure (PDF): https://raios360.com/raios360-brochure.pdf
Public Feedback Survey
A QR code at the counter, and every answer in a dashboard.
30 days free · No credit card required
Customer
A ready-to-share public survey. It installs a Customer Feedback form that is already published as a public survey, with reCAPTCHA on, plus two dashboards: Survey Responses, with every submission, and Survey Analytics, with today's activity, responses by location and the latest responses. Your customers answer from their own phone with no app and no account. Add a location if you want to accept responses only at a venue.
How it works
The whole workflow, step by step
Each column is who does the step. Follow the numbers down the page; where the line bends, the work changes hands.
Your team
Customer
Raios360
- 1
Install, and it is already live
The Customer Feedback form arrives published as a public survey, with reCAPTCHA on.
- 2
Put the QR where customers are
Copy the link, or download a printable poster with the QR code.
- 3
Scan and answer
From their own phone, with no app, no account and no login.
- 4
Screens every response
reCAPTCHA and a rate limit on every submission.
Optional
One response per device per day.
Optional
Accept responses only within a set distance of your venue.
- 5
Read it the same day
Survey Responses lists every submission; Survey Analytics shows today's activity, responses by location and the latest responses.
- 1
Your team
Install, and it is already live
The Customer Feedback form arrives published as a public survey, with reCAPTCHA on.
- 2
Your team
Put the QR where customers are
Copy the link, or download a printable poster with the QR code.
- 3
Customer
Scan and answer
From their own phone, with no app, no account and no login.
- 4
Raios360
Screens every response
reCAPTCHA and a rate limit on every submission.
Optional
One response per device per day.
Optional
Accept responses only within a set distance of your venue.
- 5
Your team
Read it the same day
Survey Responses lists every submission; Survey Analytics shows today's activity, responses by location and the latest responses.
The problem it removes
- Comment cards that pile up in a box and are read once a quarter
- Feedback that reaches head office only when it has become a complaint
- No way to compare one branch's customers with another's
- Online surveys that anyone, anywhere, can fill in as many times as they like
Worth knowing
- Edit the questions like any other form
- Add a location per venue, each with its own link and QR, and publish or pause each one
- Responses land in the same review queue as the rest of your team's submissions
What it installs
Ordinary pieces, already wired together
Everything below is a normal part of Raios360 — open it, edit it, and build on it like anything you made yourself.
Public Feedback Survey
Form
- Customer Feedback, pre-published as a public survey
Dashboards
- Survey Responses
- Survey Analytics
What it does not do
- A public survey accepts the question types that make sense without a login: no lookups into your data, and at most one photo
- It is switched on per organization by our team rather than self-installed
Often used in
Ready to run Public Feedback Survey on your own data?
30 days free · No credit card required. Ask us to switch this Solution on for your organization.