# Raios360 - Field Operations Management Platform
**Field Data Collection. Simplified.**
Raios360 is a comprehensive multi-tenant SaaS platform designed to transform how organizations manage field operations. From task assignment to form collection, serial and lot tracking to real-time reporting, Raios360 provides everything you need to coordinate your mobile workforce and drive operational excellence.
## Key Features
### Work Management
- **Projects**: Create and manage projects with custom statuses, priorities, and timelines. Link tasks, forms, and submissions for complete traceability. Project templates for recurring work.
- **Tasks**: Assign to individuals or teams with due dates. Full lifecycle: assign, accept, start, pause, complete, verify. SLA tracking with breach notifications. Task rework for quality control.
- **Forms**: Drag-and-drop form builder with 39+ field types including check-in location (GPS + timestamp proof). Version control, conditional logic, real-time validation. Data lookup fields for clients, products, serials, lots, databases. Barcode/QR scanning across products, serials, lots, and custom databases.
- **Submissions**: Approval workflows with multi-level chains. Full audit trails with metadata (device, location, network, duration). Resubmission workflow. Archive and export.
### Field Operations
- **Scheduled Visits**: Plan field visits to client locations. Purposes: sales, support, delivery, inspection, maintenance, follow-up. Calendar integration. Status tracking.
- **Geolocation Check-In/Out**: GPS-verified arrival/departure. Location + timestamp for compliance. Duration tracking, overdue detection. Visit outcome recording.
- **Attendance Tracking**: Clock in/out with GPS verification. Break management. Team dashboard. Geofencing support.
### Data Management
- **Client Database**: Contact info, multi-location branches, 15 custom field types, linked tasks/visits/submissions.
- **Product Catalog**: FMCG-ready. SKU, barcode, brand, category. Multiple price types (retail, wholesale, promotional, cost). Price groups. CSV import/export.
- **Serial Tracking**: Track serialized assets through their full lifecycle. Serial numbers with per-unit warranty tracking. Client and sales rep linking. Financial tracking (discount, tax, payment method). Buyer information capture. Supplier and delivery management.
- **Lot Tracking**: Manage batch and consumable goods with lot numbers, expiry dates, and quantity tracking. Link lots to products, clients, and form submissions.
- **Custom Databases**: Unlimited databases with custom schemas. Full-text search. Offline sync. Barcode lookup in forms.
### Reporting & Analytics
- **Report Builder**: Basic and advanced. Multi-form sources, cross-form joins. Aggregations (sum, avg, count, min, max, median). Calculated fields. AND/OR filters.
- **Chart Builder**: 8 types: bar, line, pie, donut, area, scatter, heatmap, table. Live preview. Custom styling.
- **Export**: PDF with company branding, Excel/CSV, scheduled delivery, report archive.
- **Dashboards**: Real-time KPIs, task completion rates, submission trends, visit statistics.
### AI & Integration
- **AI Analytics Assistant**: Natural language data queries. Auto chart/table generation. Conversation history. Supports OpenAI, Anthropic, Google AI, Azure. Organization's own API key.
- **MCP Server**: 26 tools (12 read, 14 write). Permission-bounded. 7 schema resources. 5 prompt templates. Connect Claude Desktop, IDE plugins, custom apps.
- **API Access**: REST API for submissions and reports. API keys with scopes and quotas. Audit logging.
### Team Management
- **Users**: Email invites, multi-org support, admin password reset, activity tracking.
- **Groups**: Hierarchical structure, group leaders with scoped access.
- **Roles & Permissions**: 7 built-in roles. Custom roles. 162 permission combinations (18 resources x 9 actions). Quick and Advanced permission pickers.
### Communication
- **Messaging**: Direct messaging, tap-to-acknowledge, read receipts, threads, channels.
- **Push Notifications**: Task, submission, visit, and message alerts. Multi-device. Deep linking.
- **Notification Center**: Centralized inbox, read/unread, date grouping.
## Platform
- Multi-tenant with complete data isolation
- Module feature toggles (Clients, Products, Serials, Lots, Databases, Workflows)
- Self-service registration with trial period
- Cross-platform: Flutter for web, iOS, Android
- Full offline mobile support with automatic sync
- Human-readable IDs (Dated, Org-Prefixed, Simple formats)
## Applications
- **Web App**: Dashboard, project/task management, form builder, submission review, visit scheduling, data management, report builder, team admin, settings.
- **Mobile App**: Task execution, form filling with photos/signatures/barcodes, GPS check-in, attendance, product/serial browser, offline mode, messaging.
- **Admin Portal**: Organization management, module toggles, user admin, templates, subscription plans, platform analytics.
## Industries
FMCG & Retail, Field Services, Healthcare, Construction, Logistics, Agriculture, Utilities, Real Estate.
## Pricing
- **Free Trial**: 14 days, all features, unlimited users, no credit card required
- **Standard**: $15/user/month ($12/user/month billed annually — save 20%)
## Links
- Register: https://app.raios360.com/register
- Login: https://app.raios360.com/login
- Website: https://raios360.com
- Product Brochure: https://raios360.com/brochure
Team Management
Complete control over who can do what — from administrators to field workers.
Users
- Invite users via email with role assignment
- CSV bulk import: upload users from spreadsheet with column mapping, role assignment, and custom fields
- Employment details: employee ID, job title, employment type/status, work location, hire/termination dates
- Custom fields on user profiles (12 field types: text, number, date, dropdown, email, phone, and more)
- Multi-organization support with pending invitation accept/reject flow
- International phone number support with country code formatting
Users
Groups
- Organize users into groups
- Group leaders with scoped access
- Hierarchical organization structure
Groups
Workload Management
- View team workload distribution at a glance with color-coded capacity indicators
- Track pending tasks, submissions, tickets, and visits per team member
- WIP limit tracking: On Track, Moderate, At Risk, and Overloaded status levels
- Horizontal bar chart visualization of workload across the team
- Drill into individual members to see detailed task, ticket, visit, and submission breakdowns
- Search and sort team members by workload level, overdue count, or name
Workload Management
Roles & Permissions
- 7 built-in system roles: Administrator, Manager, User, Viewer, Department Head, Team Leader, Field Worker
- Custom role creation with granular permissions
- 162 permission combinations (18 resources x 9 actions)
- Permission categories: Work Management, Data & Reporting, Organization, System
- Quick Mode and Advanced Mode permission pickers
- Role switcher shows actual custom role names with single-selection
- Per-role navigation menu customization: show/hide items, reorder, rename groups
Roles & Permissions