Privacy Policy

1. Information We Collect

When you use Raios360, we collect information necessary to provide our services. This includes:

• Account information (name, email, organization details)
• Usage data (features accessed, actions taken within the platform)
• Device and browser information for security and optimization
• Location data when GPS features are used (check-in, attendance)
• Form submission data as directed by your organization

2. How We Use Your Information

We use the collected information to:

• Provide and maintain the Raios360 platform
• Process your requests and transactions
• Send service-related notifications
• Improve our services and develop new features
• Ensure platform security and prevent fraud

3. Data Isolation & Multi-Tenancy

Raios360 is a multi-tenant platform with complete data isolation between organizations. Your organization's data is securely separated from other organizations at the database level using Firestore security rules and organization-scoped access controls.

4. Data Storage & Security

All data is stored on Google Firebase infrastructure with enterprise-grade security. We implement role-based access control, encryption at rest and in transit, and regular security audits to protect your data.

5. Third-Party Services

We use the following third-party services:

• Google Firebase (hosting, authentication, database)
• Chargebee (subscription billing)
• AI providers (when AI features are used, with your organization's own API key)

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Export your organization's data
• Opt out of non-essential communications

7. Contact Us

For privacy-related inquiries, contact us at privacy@raios360.com.